Pulse 360
Delight Your Customers with Every Interaction
Turning Feedback into Loyalty with Real-Time Intelligence
Pulse 360 is a machine learning–first platform designed to transform customer engagement. It captures live feedback — comments, compliments, and complaints — directly from consumers during in-app experiences, and correlates them into meaningful, actionable responses in real time.
By acknowledging complaints instantly, informing users about resolutions, and delivering proactive engagement, Pulse 360 helps enterprises build trust and improve retention. With real-time insights, enterprises can not only resolve issues but also predict future needs, strengthening long-term customer relationships.
Key offerings Key Features of Pulse-360
Automated Customer Engagement
Responds to feedback with immediate, intelligent actions.
Remediation & Resolution
Acknowledges complaints instantly and informs users about resolution.
In-App Messages
Collects live feedback seamlessly during digital experiences.
Listen. Understand. Act.
Transforms raw feedback into clear actions and customer-centric improvements.
Omni-Channel 360 Feedback
Unifies insights across apps, web, and customer touchpoints.
Predictive Intelligence
Leverages machine learning to predict behaviors and drive proactive engagement.
Co-ideate
and validate
Identify challenges, develop rapid prototypes, and incorporate customer feedback loops.
Co-design and
architect
Identify and implement the right model – sprint/scrum pair programming for swifter development.
–
Co-develop
Define the right deployment architecture and identify the right tech stack.
Co-deploy and
operate
Seamlessly deploy and operate with parallel practices assistance, like SRE, DevOps, and more.
Business outcomes
in numbers
%
reduction in customer service costs
%
increase in 90-day retention
%
Increase usability
of feedback
Powering impact
01 /3
Driving efficient product management with real-time customer behavior data
Discover how we helped a Fortune 200 streaming media company improve data quality by 40% and reduce quality redressal time by 75% through a single dashboard.
02 /3
Enabling data center consolidation and seamless cloud migration
Explore how our strategic advisory helped a Fortune 200 enterprise increase application reliability while reducing the cost of data center operations and maintenance.
03 /3
Accelerating time-to-market by re-engineering the product launch cycle
Explore how our co-engineering solutions helped a telecom MVNO shorten launch cycles by 60%, lower cost per launch, and enhance service reliability.
Driving efficient product management with real-time customer behavior data
Discover how we helped a Fortune 200 streaming media company improve data quality by 40% and reduce quality redressal time by 75% through a single dashboard.
01 /3
Enabling data center consolidation and seamless cloud migration
Explore how our strategic advisory helped a Fortune 200 enterprise increase application reliability while reducing the cost of data center operations and maintenance.
02 /3
Improving the reliability of MVNO SaaS
Explore how our co-engineering solutions helped a telecom enterprise achieve 99% availability and a 50% reduction in MTTR.
03 /3
Ready to Transform Customer Engagement with Pulse 360?
